What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having trouble enabling password protection.

    Asked by dm257 on March 29, 2012 at 03:19 PM

    Having trouble enabling password protection. I click the password box and it never asks to enter a password for access. Form generates and gives me the link. But, when posted it opens online without a passowrd. Any suggestions on getting this to work?

    This is a re-post of a comment on How to Create a Grid Listing Report?

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    JotForm Support

    Answered by Mike_T on March 29, 2012 at 04:59 PM

    Thank you for contacting us.

    When you click on Password Protection check box, is this asking you to enter the password?

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    Answered by dm257 on March 30, 2012 at 03:18 PM
    It appears to be an explorer browser problem. When working in explorer it never displayed the password box. When I logged into our account with my chrome browser, I didn’t have any problems and successfully added the password function.


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    JotForm Support

    Answered by Mike_T on March 30, 2012 at 04:49 PM

    It is nice to hear that the problem is solved.

    I have checked in Internet Explorer 7, 8 & 9, and it is working fine from my side. You may try clearing cache and cookies in your Internet Explorer.

    Thank you for using our services!