What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted form submission issue

    Asked by RYLA5400 on July 15, 2016 at 05:05 PM

    I love the encrypted form capability. I ran into a problem while testing the encrypted form. After I filled out the form to verify everything is working, I pressed submit button and it changed to Please wait and then nothing else happened. I never got an email confirmation the form was accepted. Any ideas how I can figure out what I am doing wrong?

    This is a re-post of a comment on Encrypted Forms and How to Use Them

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    JotForm Support

    Answered by Mike on July 15, 2016 at 09:19 PM

    Thank you for contacting us.

    Are you referring to the '2016 Leader Form' or some other form? Have you submitted it by direct link or embedded on a web page? If the form is embedded somewhere, please provide us with a link so we will be able to test it further.

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    Answered by RYLA5400 on July 15, 2016 at 09:24 PM

    Hi Mike,

    I was using the URL that is provided when you click publish.

    My guess it is had something to do with my credentials.  I used jotform to create the credentials instead of using the ones I created to use with SSH.  Then everything worked fine.

    Thanks for the response.



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    JotForm Support

    Answered by Mike_G on July 16, 2016 at 04:37 AM

    Thank you for the update. I believe it is safe to say that everything works fine now on your end. If you have any other questions or concern, please feel free to contact us anytime. Thank you.