What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What happens if the submission limit is met?

    Asked by gssnpo on July 15, 2016 at 06:19 PM

    Can you clear the submissions prior to the limit being met or is the monthly submission # the total number of submissions allowed regardless of how many are stored?

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    JotForm Support

    Answered by jonathan on July 15, 2016 at 10:51 PM

    Once you exceed submission limits, your account will be in Overlimit status. When on this status further submission will not be allowed on any of your forms.

    There are 2 submission limits you need to consider for FREE account. The monthly submission counter and the submission storage limit.

    The monthly submissions counter resets to zero(0) every 1st day of each month. While the submissions storage is up to 500 submissions can be stored. Once the 500 storage limit is met, the system will start deleting older submissioins to keep the capacity at 500 and still make your account acctive.

    You can revie more on the JotForm Pricing page.

    If you delete/clear submissions, that will be deducted on the submission storage. But the monthly counter will not change.

    Let us know if you need further clarification.