- fmhaAsked on July 15, 2016 at 07:19 PM
I have some coupon codes in my form and whenever I try to use them, the little wheel just sits and spins and it never applies the code. What am I doing wrong?
Even if I don't use the coupon code, when I hit SUBMIT it just sits there thinking and thinking...
- JotForm SupportjonathanAnswered on July 15, 2016 at 11:07 PM
I test submitted your form https://www.jotform.us/form/61795731298166 and it was successful.
I think the issue could be related also to the Re-captcha field you have added on your form.
Since your form is long also, it could take time for the user to reach the re-captcha before submission and it must have timed out. The re-captcha needs to be refresh before submission to be sure it will have the updated captcha challenge value.
Maybe you can just remove the re-captcha field on the form.
Hope this help. Let us know if issue persist.