What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Mailchimp now asking for verification of Jotform domain

    Asked by mindandbodycodingsystems on July 16, 2016 at 02:22 PM

    You must verify you have permissions to send from jotform.com verify domainThis is the address people will send replies to. Make sure someone actually checks this email 

    People don't reply to a signup subscribe jotform. And the Autoresponder is set to noreply to avoid spam. This was not an issue when I set up my subscribe form and integrated it with mailchimp. And confirmation welcome emails from mailchimp were being sent out. Now I'm getting this nonsense.  

     

    domain verification mailchimp
  • Profile Image
    JotForm Support

    Answered by jonathan on July 16, 2016 at 05:09 PM

    Can you please describe more the steps on how to produce the problem.

    I test the Mailchimp integration but I could not encounter the verification requirement you mentioned when I was using the integration.

    Here is the video of my test

     

    We will wait for your updated response.

  • Profile Image

    Answered by mindandbodycodingsystems on July 16, 2016 at 05:19 PM

    Sorry for any confusion. You are not asked to verify the jotform domain when setting up the integration within Jotform for your form. The message I first showed You must verify you have permissions to send from jotform.com verify domainThis is the address people will send replies to. Make sure someone actually checks this email  is from within Mailchimp when in your subscribers list. The integration had already been done successfully when I first set up the form last year and hadn't touched it since. I hope by your attempts you haven't messed with any settings I had already had with that integration? :) The issue isn't from this end, but within Mailchimp. And if this is now what Mailchimp are doing in order to have welcome emails sent, it may well make using their integration unless. Mailchimp insist that if you're going to use their service that you have to include a personal or business email address for people to be able to reply to. That's just ridiculous to have people responding to a subscriber's welcome email when other business's don't do that. Given that there is a unsubscribe link in the mailchimp welcome email anyway. And it also invites the potential for more spammers. 

    Regards

    Chris Anderson

  • Profile Image
    JotForm Support

    Answered by jonathan on July 16, 2016 at 06:43 PM

    Hi Chris,

     I hope by your attempts you haven't messed with any settings I had already had with that integration? 

    In the screencast video I provided, I was testing it on my own form in my own Form Builder. I merely cloned your form. So no worry since I did not touch anything on your account form.

    --

    Since I could not fully simulate a test subscriber to my MailChimp testing, I could not verify at this time if MC is indeed now alerting the subscriber with the requirement that jotform domain must have permission.

    I will elevate this thread to our neext level support so that they can investigate properly if there is issue between JotForm and Mailchimp integration.

    We will let you know here for any updates on the status.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 23, 2016 at 04:27 AM

    Hi Chris,

    I would assume that you have as JotForm email (such as noreply@jotform.com) as the 'from address' on your list setting. The extra verification process seems to be a change in MailChimp's policy. They probably added this as a measure to curb spam or to prevent an invalid email being set as the 'from address'.

    Unfortunately, as this issue is out of our control, there is nothing we can do here. 

    We're sorry about that.

    Best,