Form Email Invitation: Oops.. Reached your limits - error

  • Profile Image
    kelsygrayphotography
    Asked on July 16, 2016 at 02:24 PM

    Still can not send contracts to clients 

    My account keeps saying "oops you've reached your limit" for days now.  I have only 11 out of 100.  How can I get this fixed as soon as possible?  Thank you for your help! 

  • Profile Image
    Jan
    Answered on July 16, 2016 at 04:41 PM

    Your account is currently active. Please take note though that for free accounts, the maximum submissions emails per hour is 20. 

    Please wait for another hour and try it again. Thank you.

  • Profile Image
    kelsygrayphotography
    Answered on July 16, 2016 at 05:45 PM
    blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } It has been a couple days since I've been able to use it. I haven't sent any today & it's still not allowing me. 
    Sent from Yahoo Mail for iPhone
    ...
  • Profile Image
    Mike
    Answered on July 16, 2016 at 07:54 PM

    We were able to reproduce the 'Oops.. Reached your limits' error within you account. It has been escalated to our developers, and we will let you know once we have any updates on this.

    In the meantime, you might consider getting the direct form link and sharing it with your clients.

  • Profile Image
    John
    Answered on August 01, 2016 at 04:27 AM

    Hi, 

    Sorry for inconvenience, We have just reset your daily limit.

    You can send your email now.

    Thank you.

  • Profile Image
    cindypk
    Answered on September 21, 2016 at 04:22 PM

    I am having this exact same problem. I am responding to submissions, of which there are 35 and began getting the Oops reached your limits error. I logged out and came back two hours later and still couldn't respond to the rest of my submissions. I logged out overnight and same thing, I am receiving the same error. How to correct it so I may respond to my remaining submissions?

     

    Thank you,

    Cindy Procter-King

  • Profile Image
    Mike
    Answered on September 21, 2016 at 05:34 PM

    @Cindy,

    We have received an update from our developers on that matter, the limit is actually per day, not per hour.

    For Free accounts: 20 emails / day
    For Paid accounts: 1000 emails / day

    Thank you.

  • Profile Image
    cindypk
    Answered on September 22, 2016 at 08:18 AM

    I haven't sent any replies since Tuesday, when I first got the error. I tried yesterday and again today, and I am still getting the error. I only have 35 submissions, so I should have been able to accomplish  all the replies in 2 days. 

    Please advise.

     

    thankyou,

    Cindy

     

  • Profile Image
    Chriistian
    Answered on September 22, 2016 at 10:37 AM

    @cindypk,

    I moved your concern to a separate thread so we can better assist you. Please see it here https://www.jotform.com/answers/939218.