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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Payment Wizard: Prices for product option's special pricing not showing on forms.

    Asked by ekephart on July 17, 2016 at 03:47 PM

    Hi,

    I see that your payment wizard has changed recently and it seems to be missing an option that was there before...the price per sub-product does not show up.  It calculates the price correctly, but customers can't see the different prices.    It's very important that my customers can see the prices of the different options.  

    Is that something that can be added back to the payment wizard set up?  Or at least an option to choose to show the different prices?

    Please see attached screenshot as an example of what I want to see (and was seeing a few days ago).

    Thanks.

    Screenshot
    product prices subtotal product options options special pricing
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    Answered by ekephart on July 17, 2016 at 04:29 PM

    It also isn't showing the subtotal for each product.  Something I'd also like to see. 

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    JotForm Support

    Answered by Mike_G on July 17, 2016 at 07:42 PM

    I was able to see what you mean. It seems that you can create sub-products with the new wizard but the prices for each sub-product doesn't show on the forms anymore even special pricing is also enabled. Also, there is no option to show item sub-total on forms with the new payment tool wizard.

    I'm sorry if I cannot provide you any ETA to when this will be available again or any guarantee that it will be implemented again. I will submit a ticket regarding your concern to our developers and you will receive updates about it via this thread.

    For the meantime, you can still try to access the old wizard and enable these options by following the steps on the screenshot below.

    Please feel free to let us know anytime if you have any other questions or concerns. Thank you.

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    Answered by ekephart on July 18, 2016 at 09:20 AM

    Thanks Mike.  Going backwards in the payment wizards seems to allow me to create those options, so that works for the time being.

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    JotForm Support

    Answered by Charlie on July 18, 2016 at 11:04 AM

    Thank you for updating us. We will inform you directly on this thread as soon as the bug on the new payment wizard has been fixed. Apologies for the inconvenience.

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    JotForm Support

    Answered by NeilVicente on July 20, 2016 at 10:02 AM

    Hi,

    This is now fixed.

    Warm regards,