What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    New PayPal Wizard: Problem with quarterly subscription period

    Asked by discoverhealthyu on July 17, 2016 at 05:34 PM

    Hi 

    I am trying to setup subscription payment and we have a 3 month subscription but it is not doing the quarterly. It keeps saying $24 monthly. Our program is $24 every three months. 

    It looks like our 6 month and yearly program is correct but the 3 month doesn't seem to be working properly.

    Page URL:
    http://discoverhealthyu.com/discover-healthy-meals/

    quarterly period paypal form
  • Profile Image
    JotForm Support

    Answered by Mike on July 17, 2016 at 07:02 PM

    Thank you for contacting us.

    I was able to reproduce the issue in our new PayPal Wizard with the quarterly subscription period. it has been escalated to our developers.

    In the meantime, I have fixed the quarterly subscription on your form via our old PayPal Wizard. The form should work properly if your re-activate it.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 20, 2016 at 10:16 AM

    Hi,

    This is now fixed. Sorry for any inconvenience caused.

    Best,