- ChartallBusinessCollegeAsked on July 18, 2016 at 09:45 AM
Some of my customers are trying to submit a form but when they hit submit, chrome halts them and says the site is insecure.
From my computer it works fine in all Browsers (Chrome, firefox, safari, edge)
I was under the impression that all forms are now secure?
Could this be a problem with the website itself?
Please assist, thanks!!
- JotForm SupportKevin_GAnswered on July 18, 2016 at 11:43 AM
Yes, all of our forms are loaded over a secure connection using HTTPS protocol, in fact I checked the embedded form in your webpage and I can see the form is loading over a secure link, but your website does not load using HTTPS protocol, this is why your customers are getting this message.
I would suggest you, if possible, switch to a secure link so you will avoid any inconvenient with the form, sometimes simply it will not be submitted for the same reason.
If after switching your website you're still experiencing the same issue, please let us know, we will be glad to further help you.