What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Chrome says site is unsecured when customers try to submit the form.

    Asked by ChartallBusinessCollege on July 18, 2016 at 09:45 AM

    Hi there,


    Some of my customers are trying to submit a form but when they hit submit, chrome halts them and says the site is insecure.


    From my computer it works fine in all Browsers (Chrome, firefox, safari, edge)


    I was under the impression that all forms are now secure?


    Could this be a problem with the website itself?


    Please assist, thanks!!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 18, 2016 at 11:43 AM

    Yes, all of our forms are loaded over a secure connection using HTTPS protocol, in fact I checked the embedded form in your webpage and I can see the form is loading over a secure link, but your website does not load using HTTPS protocol, this is why your customers are getting this message.

    I would suggest you, if possible, switch to a secure link so you will avoid any inconvenient with the form, sometimes simply it will not be submitted for the same reason. 

    If after switching your website you're still experiencing the same issue, please let us know, we will be glad to further help you.