What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is shipping not being included in the transacted total?

    Asked by ejspecialties on July 18, 2016 at 10:08 AM

    We have specific customer order that is omitting the shipping out of the total transacted amount.  It is only happening with one company.  There were no issues previously.  On the jot form printout the running total is correct but then the transacted amount is not.  Could please advise or fix this?  Thanks

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    JotForm Support

    Answered by Kevin_G on July 18, 2016 at 12:22 PM

    I have checked this form http://www.jotform.us/form/53084221046143 

    Which has a payment integration and I can see it is working fine, it adds the shipping cost, please see my screenshot below: 

    Is the issue still happening on your end? 

    Please do get back to us if so and please provide us the link/name of your form, we will be glad to check it and find why it is not calculating the shipping cost properly. 

    We will wait for your response. 

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    Answered by ejspecialties on August 11, 2016 at 07:33 PM

    What happened was: when you were toggling between badge options using the tab key on some of the forms, (not all of the forms) the shipping would suddenly disappear and not be added to the total.  This was corrected by enabling the shipping again on each of the forms, they all got somehow disabled.  This issue has been resolved.  Thank you for your swift response.

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    JotForm Support

    Answered by jonathan on August 12, 2016 at 12:15 AM

    Thank you for taking the time updating us on the status and letting us know issues were resolved.

    Please don't hesitate to contact us again anytime should you require assistance on JotForm.