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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment not being accepted

    Asked by perfectionframing on July 18, 2016 at 10:54 AM

    I've just had a client try to pay with a credit card. They have put the country in as Ireland and I am based in Ireland. However, it is telling them that the country is not supported.

     

    Please can you advice.


    Tony

    Page URL:
    http://perfectionframing.ie/order-wedding-voucher.html

    accepted credit card and in
  • Profile Image

    Answered by Irshad on July 18, 2016 at 12:44 PM

    PayPal accepts all major credit cards from Visa, Mastercard, American Express and Discover. Can you please confirm, which Credit card is declined by the system.

    I would request you, can you please try to test it with another credit card. So we can confirm, the issue is common, or specific only for few user or few credit card type.

    Thanks

  • Profile Image

    Answered by perfectionframing on July 19, 2016 at 01:45 AM
    I did. I tried it last night with credit card and it came up Country not
    supported. I really need to get this sorted as soon as possible.
    Thanks
    Tony

    New response received




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    Answered by Irshad


    PayPal accepts all major credit cards from Visa, Mastercard, American
    Express and Discover. Can you please confirm, which Credit card is declined
    by the system.
    I would request you, can you please try to test it with another credit card.
    So we can confirm, the issue is common, or specific only for few user or few
    credit card type.
    Thanks




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    JotForm Support

    Answered by ashwin_d on July 19, 2016 at 03:03 AM

    Hello Tony,

    I'm sorry for the trouble caused to you.

    I would suggest you to please share the screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    I also checked your form and it seems you have added "PayPal Website Payments Pro" payment tool. You may like to take a look at the following URL to check the list of countries where it is supported:  https://developer.paypal.com/docs/classic/api/#wpp 

    Thank you!

  • Profile Image

    Answered by perfectionframing on July 20, 2016 at 06:45 AM
    Okay, Ive checked the list and Ireland is not included on the list.
    Is there anyway around this?
    I have tried to go in and take card payment off but I cant. How do I do
    this so it is just allowing PAYPAL?
    http://perfectionframing.ie/order-wedding-voucher.html
    Thanks
    Tony

    New response received




    A new response has been received:
    /www.jotform.com>



    Answered by ashwin_d


    Hello Tony,
    I'm sorry for the trouble caused to you.
    I would suggest you to please share the screenshot of the issue and we will
    take a look. The following guide should help you how to upload image in
    forum post: http://www.jotform.com/answers/277033
    I also checked your form and it seems you have added "PayPal Website
    Payments Pro" payment tool. You may like to take a look at the following URL
    to check the list of countries where it is supported:
    https://developer.paypal.com/docs/classic/api/#wpp
    Thank you!




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    Answered by Irshad on July 20, 2016 at 10:32 AM

    I have just checked your Form . And it looks you have already set it for Paypal. After the submission, it redirects to Paypal.

    Please let us know, if you are still facing any issue, or need further assistance.

    Thanks.