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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Our email is in the bounce list again

    Asked by coquinaonthebeach on July 18, 2016 at 03:01 PM

    Can you please check what the error message is and why we are continually in the bounce list. I did not remove it from the bounce list per your instruction this time. Please advise.

    Page URL:
    reservations@coquinaonthebeach.com

    bounce list bounce email in
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 18, 2016 at 03:54 PM

    I have checked and your email address is in the bounce list. Our system gave following result:

    reservations@coquinaonthebeach.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I have removed it from the bounce list. Other recipient email address of your forms is not in the bounce list. 

    I have also checked email history log on your account and all recent submissions were sent successfully. 

    Did you receive those emails? 

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into that folder any more.

     

    To avoid it happening in future I would suggest you to contact your email provider and ask them to Whitelisting JotMails IP Addresses

    Let us know if you need further assistance.