- coquinaonthebeachAsked on July 18, 2016 at 03:01 PM
Can you please check what the error message is and why we are continually in the bounce list. I did not remove it from the bounce list per your instruction this time. Please advise.Page URL:
- JotForm SupportBJoannaAnswered on July 18, 2016 at 03:54 PM
I have checked and your email address is in the bounce list. Our system gave following result:
email@example.com is IN the bounce list
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT
I have removed it from the bounce list. Other recipient email address of your forms is not in the bounce list.
I have also checked email history log on your account and all recent submissions were sent successfully.
Did you receive those emails?
Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into that folder any more.
To avoid it happening in future I would suggest you to contact your email provider and ask them to Whitelisting JotMails IP Addresses
Let us know if you need further assistance.