Encrypted Forms: How to generate and download a new private key file

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    Asked on July 18, 2016 at 05:30 PM

    I tried to set up encrypted forms but can't download the key

    Hi, I ticked the box to set up encrypted forms, then I selected the option to generate a key.

    When the key was generated it wouldn't let me download it, when I clicked nothing happened.  I am using Firefox v47.

    Anyhow I thought I would try it again in a different browser, but now when I tick the box again nothing happens - I assume because the encryption is already set up on your end?  How do I reset the process so I can try and generate a new key?

    I haven't created any encrypted forms yet so I won't lose any data if we reset it.


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    Answered on July 18, 2016 at 07:55 PM

    In order to get to the Encryption Wizard, please try to disable/enable the 'Encrypt Form Data' option via Preferences on any form.

    Please give it a try and let us know if you need any further assistance.