- nootnAsked on July 18, 2016 at 05:30 PM
I tried to set up encrypted forms but can't download the key
Hi, I ticked the box to set up encrypted forms, then I selected the option to generate a key.
When the key was generated it wouldn't let me download it, when I clicked nothing happened. I am using Firefox v47.
Anyhow I thought I would try it again in a different browser, but now when I tick the box again nothing happens - I assume because the encryption is already set up on your end? How do I reset the process so I can try and generate a new key?
I haven't created any encrypted forms yet so I won't lose any data if we reset it.
- JotForm SupportMikeAnswered on July 18, 2016 at 07:55 PM
In order to get to the Encryption Wizard, please try to disable/enable the 'Encrypt Form Data' option via Preferences on any form.
Please give it a try and let us know if you need any further assistance.