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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted Forms: How to generate and download a new private key file

    Asked by nootn on July 18, 2016 at 05:30 PM

    I tried to set up encrypted forms but can't download the key

    Hi, I ticked the box to set up encrypted forms, then I selected the option to generate a key.

    When the key was generated it wouldn't let me download it, when I clicked nothing happened.  I am using Firefox v47.

    Anyhow I thought I would try it again in a different browser, but now when I tick the box again nothing happens - I assume because the encryption is already set up on your end?  How do I reset the process so I can try and generate a new key?

    I haven't created any encrypted forms yet so I won't lose any data if we reset it.


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    JotForm Support

    Answered by Mike on July 18, 2016 at 07:55 PM

    In order to get to the Encryption Wizard, please try to disable/enable the 'Encrypt Form Data' option via Preferences on any form.

    Please give it a try and let us know if you need any further assistance.