email submissions still not being recieved or sent to client

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    Asked on July 18, 2016 at 05:45 PM

    hi there

    this is the 3rd time i have asked the question but still have not heard from anybody and it is causing us alot of grief

    we have 122 submissions made which we didnt know because we were not being emailed the notification. clients are also saying they havent received any emails either


    we have added different emails to the reply to/sender etc but doesnt make any difference. can you please message us back asap as this is causing havoc here!! we checked blocked email address which is fine, ip provider has whitelisted and tried everything else on the forum but still it wont change a thing



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    Answered on July 18, 2016 at 06:00 PM

    sorry i have just read the last thread so will try that 

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    Answered on July 18, 2016 at 08:05 PM

    Thank you for the update. I am assuming that you are referring to the following thread:

    Do let us know if you require additional assistance.

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    Answered on July 18, 2016 at 09:38 PM

    I have the same issue. email addresses keep ending up in the bounce list.

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    Answered on July 18, 2016 at 11:57 PM


    Our colleague was already responding to your own thread here