What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The private key was downloaded on your computer when you enabled the Form Encryption. Please look for a file named jotform.key.
Please take note that we don't store private keys on our end. If you cannot find it in your computer, you may consider re-doing the Form Encryption. Here's a guide:
1. Turn off the Form Encryption in the Preferences > Advanced tab > Set the Encrypt Form Data to NO. After that, click the Save Changes button and then close the wizard.
2. Turn ON the Encrypt Form Data in the same wizard.
3. Click the "Create Encryption Keys for Me" button.
4. After that, you'll see the "Download Private Key" button.
Please check this user guide: What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert
If you have any questions, let us know. Thank you.