My form is down - plese fix urgently!

  • Profile Image
    olay
    Asked on March 30, 2012 at 05:21 AM

    Hi

     

    I have an email out to our clients today and guess what - your form is down again!!!

    I tried both version the url with jotform and jotformpro but they are both down.

    This is very frustrating as the emails were sent out to 30,000 people asking for feedback and they can't access the form.

     

    Your server's unreliability really let me down big time -please fix this ASAP!

     

    Thanks

  • Profile Image
    gori-mathew
    Answered on March 30, 2012 at 05:32 AM

    Hello;

    Sorry for this inconveniences caused by our system being slow, this was caused by Our CDN is having problem on their European edge locations, and  was fixed as per this mail thread;http://jotform.com/answers/88381-Your-site-is-down-#8.

    However as a solution you can change your form URLs on your pages from form.jotformeu.com to www.jotformeu.com.

    I have also informed our developers to check on it, please lets know if it persists.