What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is down - plese fix urgently!

    Asked by olay on March 30, 2012 at 05:21 AM

    Hi

     

    I have an email out to our clients today and guess what - your form is down again!!!

    I tried both version the url with jotform and jotformpro but they are both down.

    This is very frustrating as the emails were sent out to 30,000 people asking for feedback and they can't access the form.

     

    Your server's unreliability really let me down big time -please fix this ASAP!

     

    Thanks

    Page URL:
    http://form.jotform.com/form/20043406293

  • Profile Image

    Answered by gori-mathew on March 30, 2012 at 05:32 AM

    Hello;

    Sorry for this inconveniences caused by our system being slow, this was caused by Our CDN is having problem on their European edge locations, and  was fixed as per this mail thread;http://jotform.com/answers/88381-Your-site-is-down-#8.

    However as a solution you can change your form URLs on your pages from form.jotformeu.com to www.jotformeu.com.

    I have also informed our developers to check on it, please lets know if it persists.