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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Incorrect number of submissions showing in main page?

    Asked by meetinpointacu on July 19, 2016 at 12:10 PM

    Hi, on the home page there are 15 submissions (see screen shot) but when I open up submissions there are only 5. Why is this?

    See screen shot

    Thanks, Jamie

    Page URL:
    https://secure.jotform.us/meetinpointacu/intake-form

    Screenshot
    Submissions home visible thanks open
  • Profile Image
    JotForm Support

    Answered by Charlie on July 19, 2016 at 01:00 PM

    Apologies for the inconvenience.

    It seems like a glitch or a bug on the submission counter. I have recalculated your submissions and your monthly usage, it should now show the correct number of submissions in your end.

    Let us know if you are still having problems on this.