What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Suspended for Phishing?

    Asked by Lauren  on July 19, 2016 at 04:22 PM

    When I try to log in it says my account has been suspended for phishing. I have no fields trying to collect credit card info or email info. The account email is trevor@thomasduke.com. This happened earlier as well but it eventually let me log in. 

    for credit card account email My Account
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    JotForm Support

    Answered by Kevin_G on July 19, 2016 at 06:12 PM

    I have checked that form and it seems to be good, you're not currently asking for CC, login nor other info that is not allowed at JotForm. 

    I have activated your account and your forms should be loading fine now, although you have your forms without any inconvenient, I would like to share you the page to our terms, so you avoid any suspension due to phishing: http://www.jotform.com/terms/ 

    Please check your account and do let us know if you have questions, we will be glad to help you. 

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    Answered by Claus Andersen  on October 25, 2016 at 10:02 AM

    Hi,

    We have just sent out 500 invitations, and our Jotform account is now blocked for "Phishing"

    Could you please help opening it up again?

    Username: hautrelief

    /Claus

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    JotForm Support

    Answered by Helen on October 25, 2016 at 10:27 AM

    Sorry for this inconvenience.

    I checked your forms and any problem with to violet our Terms. I activated your account again.

    There is a problem why your translation. Maybe, our phishing detector took your fields like password, credit card etc.

    If you have any issue, feel free contact us.