- LaurenAsked on July 19, 2016 at 04:22 PM
When I try to log in it says my account has been suspended for phishing. I have no fields trying to collect credit card info or email info. The account email is email@example.com. This happened earlier as well but it eventually let me log in.
- JotForm SupportKevin_GAnswered on July 19, 2016 at 06:12 PM
I have checked that form and it seems to be good, you're not currently asking for CC, login nor other info that is not allowed at JotForm.
I have activated your account and your forms should be loading fine now, although you have your forms without any inconvenient, I would like to share you the page to our terms, so you avoid any suspension due to phishing: http://www.jotform.com/terms/
Please check your account and do let us know if you have questions, we will be glad to help you.
- Claus AndersenAnswered on October 25, 2016 at 10:02 AM
We have just sent out 500 invitations, and our Jotform account is now blocked for "Phishing"
Could you please help opening it up again?
- JotForm DeveloperHelenAnswered on October 25, 2016 at 10:27 AM
Sorry for this inconvenience.
I checked your forms and any problem with to violet our Terms. I activated your account again.
There is a problem why your translation. Maybe, our phishing detector took your fields like password, credit card etc.
If you have any issue, feel free contact us.
- zarlzoxAnswered on May 29, 2017 at 12:57 AM
My email isand username is zarlzox please unsuspend me and let me fix whatever got my account suspended.
- CharlieAnswered on May 29, 2017 at 01:37 AM
Hi, to better assist you, I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/1156807. We will address it accordingly.