Account Suspended for Phishing?

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    Lauren 
    Asked on July 19, 2016 at 04:22 PM

    When I try to log in it says my account has been suspended for phishing. I have no fields trying to collect credit card info or email info. The account email is trevor@thomasduke.com. This happened earlier as well but it eventually let me log in. 

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    Kevin_G
    Answered on July 19, 2016 at 06:12 PM

    I have checked that form and it seems to be good, you're not currently asking for CC, login nor other info that is not allowed at JotForm. 

    I have activated your account and your forms should be loading fine now, although you have your forms without any inconvenient, I would like to share you the page to our terms, so you avoid any suspension due to phishing: http://www.jotform.com/terms/ 

    Please check your account and do let us know if you have questions, we will be glad to help you. 

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    Claus Andersen 
    Answered on October 25, 2016 at 10:02 AM

    Hi,

    We have just sent out 500 invitations, and our Jotform account is now blocked for "Phishing"

    Could you please help opening it up again?

    Username: hautrelief

    /Claus

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    Helen
    Answered on October 25, 2016 at 10:27 AM

    Sorry for this inconvenience.

    I checked your forms and any problem with to violet our Terms. I activated your account again.

    There is a problem why your translation. Maybe, our phishing detector took your fields like password, credit card etc.

    If you have any issue, feel free contact us.

     

     

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    zarlzox 
    Answered on May 29, 2017 at 12:57 AM

    My email is

    and username is zarlzox please unsuspend me and let me fix whatever got my account suspended.
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    Charlie
    Answered on May 29, 2017 at 01:37 AM

    @zarlzox

    Hi, to better assist you, I have opened a separate thread for your concern. Please refer to this link instead: https://www.jotform.com/answers/1156807. We will address it accordingly.

    Thank you.