What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problems connecting stripe payment.

    Asked by iamforareason on July 19, 2016 at 05:38 PM


    I connected Stripe but there is glitch I no longer see Stripe connected. I'm trying to reconnect but I can't. Please help. Also something is going on with the submit button as well

  • Profile Image
    JotForm Support

    Answered by Chriistian on July 19, 2016 at 10:10 PM

    I can't seem to replicate the glitch on Stripe. I integrated stripe with my form and my Stripe account was connected successfully.

    Can you please try removing the Stripe payment field from your form and adding it again? Furthermore, please sign out of Stripe before connecting it in the form. You can sign in once you have been prompted in the pop-up page.

    I also cloned your form and tried to submit it. I was able to submit the form without any issues with the submit button. Please try clearing your form cache and your browser cache. If the issue persists, please let us know.