Je ne reçois plus les notifications

  • Profile Image
    club403
    Asked on July 20, 2016 at 08:59 AM

    Bonjour, je vous ai deja contacté car je ne reçois plus les notification quand quelqu'un complète un formulaire. Pouvez-vous m'expliquer ce qu'il faut faire SVP ? Cordialement. Denis.

  • Profile Image
    david
    Answered on July 20, 2016 at 11:27 AM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:
    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues