Can I use JotForm in HIPAA compliant way?

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    Asked on July 20, 2016 at 10:00 AM

    I would like to use this for a medical practice to capture basic information like name, email, interest in elective procedure. How secure is your software. Is it HIPAA compliant? And, is it the same security level across all pricing levels?




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    Answered on July 20, 2016 at 11:45 AM

    Update (April 19, 2018) HIPAA is available for our Gold & Silver plan. 

    Unfortunately, JotForm is not holding HIPAA compliance certificate currently. However, you may use JotForm in HIPAA compliant way. Please refer to the thread below that provides more information about JotForm using in HIPAA compliant way.

    Is it the same security level across all pricing levels?

    The security levels are the same for all subscription plans including Free. You can receive more submissions/form views or have more storage space or sub-account users based on the pricing plans. You may compare the pricing plans at our pricing page.

    Hope this information helps! Please feel free to get back to us if you have any other questions. We will be happy to help. 

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    Answered on April 10, 2018 at 07:32 AM

    Hello Kendra,

    Great news! JotForm now offers HIPAA compliance. This means users in the healthcare industry can use JotForm to collect sensitive patient information through consent and onboarding forms, medical history updates, online bill payments, and prescription refill requests. 

    HIPAA-compliant forms require a Gold pricing plan, which is only $99 a month or a Silver pricing plan, which is $39 a month. A business associate agreement (BAA) is also available upon request.

    For more information about our HIPAA-compliant forms, visit

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    Answered on April 19, 2018 at 09:23 AM

    Update: HIPAA is available for the Silver plan as well.