What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Now, having a problem that the form is not found or says disabled, when it is not disabled?

    Asked by LNash on July 20, 2016 at 09:01 PM

    I need help with some technical issues. I have had these forms and have been able to email in the past and now having trouble either pulling up the form, because I cannot view it and says it is disable when it is not.

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    JotForm Support

    Answered by Kevin_G on July 20, 2016 at 11:07 PM

    I have checked your account and found two forms where you're currently asking for Credit Card info.

    These are the forms and guilty fields:



    I have removed those fields from your forms as asking for CC details goes against our Terms of Use.

    Please avoid asking for this info, otherwise your account will be permanently deleted. 

    Also, if you need to collect payments then it is a must to use our payment integrations: https://apps.jotform.com/category/payment_processing 

    Please check your account, you should be able to load your forms now.