Now, having a problem that the form is not found or says disabled, when it is not disabled?

  • LNash
    Asked on July 20, 2016 at 9:01 PM

    I need help with some technical issues. I have had these forms and have been able to email in the past and now having trouble either pulling up the form, because I cannot view it and says it is disable when it is not.

    Jotform Thread 887316 Screenshot
  • Kevin Support Team Lead
    Replied on July 20, 2016 at 11:07 PM

    I have checked your account and found two forms where you're currently asking for Credit Card info.

    These are the forms and guilty fields:

    http://www.jotform.us/form/60133906103140

    Now, having a problem that the form is not found or says disabled, when it is not disabled? Image 1 Screenshot 30

    http://www.jotform.us/form/60135327306144

    Now, having a problem that the form is not found or says disabled, when it is not disabled? Image 2 Screenshot 41

    I have removed those fields from your forms as asking for CC details goes against our Terms of Use.

    Please avoid asking for this info, otherwise your account will be permanently deleted. 

    Also, if you need to collect payments then it is a must to use our payment integrations: https://apps.jotform.com/category/payment_processing 

    Please check your account, you should be able to load your forms now.