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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Visual Report: Charts get broken when they are edited.

    Asked by Hopeassembly on July 22, 2016 at 09:38 AM
    It seems this feature is still broken. I can create a report and it displays a default chart but as soon as you try and edit it, the graphics just disappear. I havetriedclearing browsercache (Chrome) and also run in MS Edge but same problem.
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    JotForm Support

    Answered by Kevin_G on July 22, 2016 at 09:54 AM

    I have checked the report you have for this form http://www.jotform.co/form/61986541250862 and I can see the issue: 

    I have just tested this on my end and I could not replicate it; however, I will escalate this thread to our second level so our developers will take a look to the issue and we will keep you updated via this thread. 

    Also, could you try creating a new report and editing it, please let us know if the issue still persists. 

     

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    Answered by Hopeassembly on July 26, 2016 at 02:40 AM

    Hi - I have created a new chart report called TEst Visual Report.As you can see, the first chart is OK, and I can edit the filters OK, however it only fails when I re-size the chart. 

    Resizing is important because often the original size is too small to be legible. I had the exact same problem 2 years ago (using a different account) and I thought it had been fixed!

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    JotForm Support

    Answered by Chriistian on July 26, 2016 at 04:27 AM

    Thank you for the update. I made a test form and tried to resize the chart for its visual report, unfortunately I am unable to replicate your issue there. However, I have added your latest response in the ticket so that our developers can check it further based on your specifications. We will let you know on this thread once we have any updates. Apologies for the inconvenience.

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    Answered by Hopeassembly on July 31, 2016 at 04:03 AM
    Hi
    This has been a problem in the past - I had similar problems in 2014 when
    using a different account.
    https://www.jotform.com/answers/403985-Visual-reports-are-no-longer-displayed
    I may be wrong, but seem to recall it was a problem with your caching
    servers?
    Yes I have created multiple reports to test this and the problem is
    consistent - cannot resize the report.
    Thanks
    John Roscoe
    ...
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    JotForm Support

    Answered by Chriistian on July 31, 2016 at 05:16 AM

    Hi,

    Thank you for more information. I will relay it to our developers. Right now, there is no update yet. But I will follow this up to our developers.