Show / Hide Conditions: Having multiple products with quantities, only the first product triggers the condition.

  • Profile Image
    KStamp
    Asked on July 23, 2016 at 01:29 PM

    My form allows for registration of adult and youth golfers within the same field. I'd like for first and last name to pop up based on the number of adults and youth golfers chosen. I have it setup for adults, which seems to be working, but the youth names don't seem to want to show up in the same manner.  

  • Profile Image
    Mike_G
    Answered on July 23, 2016 at 04:56 PM

    Apologies for any inconvenience. I was able to reproduce the issue you're having and please allow me some time to find a solution or workaround to make it work. I will get back to you as soon as I found any. 

    Thank you.

  • Profile Image
    KStamp
    Answered on July 23, 2016 at 05:05 PM

    Thank you so much! 

  • Profile Image
    Kevin_G
    Answered on July 23, 2016 at 07:26 PM

    I was able to replicate the issue, although I could not find a way to resolve it, I will ask to my colleague Mike_G in order to know if he found a way to get it working. 

    Also, I will forward this thread to our second level support so our developers will take a look to the issue and it will be resolved. 

    We will let you know via this thread once it is resolved. 

  • Profile Image
    Mike_G
    Answered on July 24, 2016 at 07:38 PM

    @KStamp

    Here's a workaround that you can use for the meantime while our developers are trying to resolve the issue you're having.

    Let's start!

    First, delete all the conditions that involve the product item for Youth Golfers in your form.

    Second, disable all the other existing conditions.

    Third, since you will be making conditions for the Youth Golfers, you need to make it the top product on the product list in your payment tool.

    Then, add the conditions of the "Youth Golfers" one by one.

    Lastly, enable all the other disabled conditions and rearrange the product list to your preference.

    Here's the form I have used for testing: 

    https://www.jotformpro.com/form/62057374036959

    I hope this helps. If you have any questions with any of the instructions given above, please feel free to let us know. Thank you.

  • Profile Image
    KStamp
    Answered on July 25, 2016 at 11:45 AM
    I've got it all fixed. Thank you for your help!
    K. Stamp
    Programs Director
    St. Bartholomew School
    www.st-bartsschool.org
    952-473-6189
    https://youtu.be/9Hmp0xkVHBA
    ...
  • Profile Image
    KStamp
    Answered on July 25, 2016 at 04:45 PM
    Me again. I had this all fixed and then realized that I needed to add more
    adult and youth golfers to the list. I had 4 and needed 8. So I added them
    into the list, deleted all the youth conditions again, disabled the adult
    conditions, flipped the adult and youth paypal product order, added the
    youth conditions in again...and the same issue is occurring again. I'm not
    sure what I'm doing wrong. I've tried to delete and re-submit conditions 3
    times now. Here is the form again:
    https://www.jotform.us/form/62024193562148?preview=true
    K. Stamp
    Programs Director
    St. Bartholomew School
    www.st-bartsschool.org
    952-473-6189
    https://youtu.be/9Hmp0xkVHBA
    ...
  • Profile Image
    Mike
    Answered on July 25, 2016 at 08:14 PM

    I have re-saved your conditions for Adult Golfer 5, 6, 7 and 8 in the following manner.

    It seems to be working properly now. Please re-check the form.

  • Profile Image
    KStamp
    Answered on July 26, 2016 at 10:45 AM
    Thank you so much! It is working now. I don't think I could have gone
    through that process again and had it not work haha Thanks again!
    K. Stamp
    Programs Director
    St. Bartholomew School
    www.st-bartsschool.org
    952-473-6189
    https://youtu.be/9Hmp0xkVHBA
    ...
  • Profile Image
    NicholasWestley
    Answered on July 29, 2016 at 08:53 AM

    Hi,

    This has now been fixed.  Sorry for the inconvenience.  The product quantity conditions will save as they should no matter where they appear in the product list.

    Regards,

    Nicholas

  • Profile Image
    KStamp
    Answered on July 29, 2016 at 11:45 AM
    Great news!
    Thank you so much for all your help.
    K. Stamp
    Programs Director
    St. Bartholomew School
    www.st-bartsschool.org
    952-473-6189
    https://youtu.be/9Hmp0xkVHBA
    ...