What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my email is not working correctly

    Asked by pawsrescue1 on July 23, 2016 at 06:07 PM

    Hi! The forms are not coming to my email. I read about removing from blacklist and I did that but I am still not getting the emails. Maybe it takes a bit?



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    JotForm Support

    Answered by Mike_G on July 23, 2016 at 09:14 PM

    I see that the email address set to receive your email notification every time your form is submitted is already not on the bounce list. 

    I'm not sure why you're still not able to receive email notifications as it should be immediately fixed the moment the email address is out of the bounce list. I suggest you make another test and if you're still not able to receive any emails upon testing, please do let us know. May we, also, ask for your permission to allow us to make a test submission on your form.

    Thank you.