What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Payment Tools: Subscription details shown on form are always in English, even if form is multilingual and has been created over German subdomain

    Asked by rh24 on July 24, 2016 at 03:23 AM
    Can you please anwser the Second question too??? The Language is in Editor in German and After Save the form and preview in English. That's a bug!!!!
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    JotForm Support

    Answered by Boris on July 24, 2016 at 03:58 AM

    Based on your screenshot, it seems you are having issues with the following form:

    https://form.jotformeu.com/form/62046575400349

    In the Form Builder, you see that language which is selected as your JotForm account's language, which in your case is set to Deutsch. The Form Builder will show your payment tool translated to Deutsch:

    However, when a form is being previewed and accessed over its direct link, it will always display in English instead:

    This is indeed a bug, thank you for noticing and letting us know. We have a Language Translator tool that is intended for translating your form into other languages, but i see that even using the Language Translator tool to change the language to Deutsch or German does not have any impact on this text:

    https://www.jotform.com/help/298-How-to-make-your-forms-multilingual

    I have raised this as a bug to our developers, to see about making the correct translated version of your payment form appear when users select a language on your form.

    We will update you through this thread when we have any news about this. Thank you.

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    Answered by rh24 on July 24, 2016 at 09:21 AM

    please treat this as urgent. i want to buy one of your plans and with this bug its impossible

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    Answered by rh24 on July 24, 2016 at 12:55 PM

    it is really urgent! please help

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    JotForm Support

    Answered by liyam on July 24, 2016 at 03:44 PM

    Hello,

    A ticket is already open on this matter. For the meantime, all we can do is wait.

    For the meantime, an alternative method is get the full HTML source of your form and replace the text in it. Here's the user guide on how to get your form's HTML source: https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form

    Thanks for your patience, and we apologize for this inconvenience.

     

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    Answered by rh24 on July 28, 2016 at 02:26 AM

    hello,

     

    i am still waiting for a solution in this case. This Bug makes integrating payment gateway impossible. to edit the html source is not fix the problem because then the whole form bugs in my wordpress installation. Can you give me an help out there? thx

     

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    JotForm Support

    Answered by Chriistian on July 28, 2016 at 03:40 AM

    We do apologize for the inconvenience. The ticket for this bug is still open, and our developers are still working on it. All we can do now is wait for any news from them. Rest assured if there are any updates from them on this issue, we will let you know on this thread. Thank you.

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    Answered by rh24 on July 31, 2016 at 08:55 AM

    hello, i am still waiting for a fix of this really bad bug. can you tell me if i have wait years for translating the payment form?

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    JotForm Support

    Answered by Welvin on July 31, 2016 at 10:49 AM

    I'm sorry, but the support team cannot give you a timeframe of this ticket. If there are updates, our developers would let you let you know for that through this thread. 

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    Answered by rh24 on August 01, 2016 at 02:27 AM

    hello, but i have to know if i can count with your form builder before i purchase the silver or gold plan or not.  For that i need that i have a translated payment gateway. Please contact your developers and give me a notice. Thanks.

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    JotForm Support

    Answered by Chriistian on August 01, 2016 at 03:34 AM

    We understand that this is of the utmost importance to your form. Unfortunately it is not possible to provide a time-frame on this issue. We will have to wait for the developers for any updates. I have contacted the developer to see if they have any news. We will let you know on this thread if there is any. Regards.

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    Answered by rh24 on August 18, 2016 at 08:22 AM

    More than 3 Weeks ago i asked for a solution for that bad bug regarding the translation gateway. I am still waiting. How could it be that you are not able to solve that important function???

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    JotForm Support

    Answered by Chriistian on August 18, 2016 at 10:20 AM

    Hi,

    We apologize for the inconvenience this has caused. The problem is still being worked on by our developers. Rest assured that it is being considered with utmost priority. You should get updates from our developers soon.