What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Embedded videos not playing

    Asked by max123jot on July 24, 2016 at 10:34 AM

    hi

    i have had a few users not be able to view moview in this form

    this is a screen shot from one such instance.....looks like a "letterbox" view

    please advise

    Page URL:
    http://form.jotform.com/61754777771167

    embed videos embedded video video not playing not playing browser
  • Profile Image
    JotForm Support

    Answered by Jan on July 24, 2016 at 07:02 PM

    Unfortunately, the screenshot that you shared is not showing. Please check this thread on how to share images or screenshots here in the forum.

    I checked your form and the videos played automatically as I scrolled down. I am using Google Chrome. Do you know what browser are they using? It is possible that the video is not supported on their browsers. They might need to enable the Shockwave Flash plugin on their browsers.

    If the issue is still the same, please use this URL when you share your form (https://form.jotform.com/61754777771167).

    Let us know if you need further help. Thank you.