Embedded videos not playing

  • Profile Image
    Asked on July 24, 2016 at 10:34 AM


    i have had a few users not be able to view moview in this form

    this is a screen shot from one such instance.....looks like a "letterbox" view

    please advise

  • Profile Image
    Answered on July 24, 2016 at 07:02 PM

    Unfortunately, the screenshot that you shared is not showing. Please check this thread on how to share images or screenshots here in the forum.

    I checked your form and the videos played automatically as I scrolled down. I am using Google Chrome. Do you know what browser are they using? It is possible that the video is not supported on their browsers. They might need to enable the Shockwave Flash plugin on their browsers.

    If the issue is still the same, please use this URL when you share your form (https://form.jotform.com/61754777771167).

    Let us know if you need further help. Thank you.