- max123jotAsked on July 24, 2016 at 10:34 AM
i have had a few users not be able to view moview in this form
this is a screen shot from one such instance.....looks like a "letterbox" view
please advisePage URL:
- JotForm SupportJanAnswered on July 24, 2016 at 07:02 PM
I checked your form and the videos played automatically as I scrolled down. I am using Google Chrome. Do you know what browser are they using? It is possible that the video is not supported on their browsers. They might need to enable the Shockwave Flash plugin on their browsers.
If the issue is still the same, please use this URL when you share your form (https://form.jotform.com/61754777771167).
Let us know if you need further help. Thank you.