What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Image field won't let me choose a file from my desktop to upload.

    Asked by espearma on July 24, 2016 at 06:35 PM

    I tried to reply to my message about not uploading pictures, but it came from a no-reply address....My reply in RED Below this

    Your Email: Answered by liyam



    Thank you for reporting this matter to us. But for us to be able to understand fully the matter, can you share with us the type of file you're trying to upload? A complete file name and the extension will do.

    Looking forward to your response.


    My Reply:  It won't let me choose a file to upload... So I can't tell you
    The type of file. I click on upload and it takes me to the already uploaded pictures. It does not allow me 
    To look on my desktop to find anything to upload. 
    I don't know how to communicate this any better other than exactly what I said. It won't let me choose becuase the "Upload" link/button seems to be broke.


  • Profile Image
    JotForm Support

    Answered by Chriistian on July 24, 2016 at 09:56 PM

    I see that you're referring to the Image field on your form. Please note that you will first need to click on the "Choose File" button to select an image from your desktop. Once you have selected it, then you can click on the "Upload File" button. Please see the screen recording from a cloned version of your form below:

    If you need further assistance, please let us know.