What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't customers with gmail accounts receive autoresponder?

    Asked by Jacques Gimeno on July 24, 2016 at 07:47 PM


    I can't find the problem with the autoresponder I created. The test does fine with my Outlook but Gmail accounts are not receiving any e-mail after filling out the form.

    Please help me with this.

    The URL of the form is: https://form.jotform.me/stridecomms/grasst-scholarships_basic-info-form  


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    JotForm Support

    Answered by Chriistian on July 24, 2016 at 11:00 PM

    I see that the form you linked is currently encrypted. Please note that when a form is encrypted, autoresponders will not be sent to the user. This is because only the person who has the encryption key will be able to view the submission data. And since the users who submit the form do not have the encryption key, there will be no way for your users to decrypt the data.

    For more info on encrypted forms, you may check out this guide: Encrypted Forms and How to Use Them. Regards.

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    Answered by stridecomms on July 25, 2016 at 02:11 AM

    Thank you! That was very helpful!