I am not getting email responses from my form.

  • Profile Image
    bernieshakti
    Asked on July 24, 2016 at 09:22 PM
  • Profile Image
    ashwin_d
    Answered on July 24, 2016 at 11:44 PM

    Hello bernieshakti,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails successfully. I also checked our email logs and found that submission emails are being sent successfully. Please check the logs below:

    [2016-07-24 21:14:53] Submission #345218492591366414 Form #42953296826871 SENT to bernieshakti@gmail.com from noreply@jotform.com via AMAZONSES 

    [2015-11-03 04:10:22] Submission #322351021771536670 Form #42953296826871 SENT to bernieshakti@gmail.com from noreply@jotform.com via AMAZONSES 

    Have you checked your spam folder already? I would suggest you to please check your spam folder and see if the emails ended up there. 

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    We will wait for your response.

    Thank you!