What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting email responses from my form.

    Asked by bernieshakti on July 24, 2016 at 09:22 PM
    responses email Getting getting email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 24, 2016 at 11:44 PM

    Hello bernieshakti,

    I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails successfully. I also checked our email logs and found that submission emails are being sent successfully. Please check the logs below:

    [2016-07-24 21:14:53] Submission #345218492591366414 Form #42953296826871 SENT to bernieshakti@gmail.com from noreply@jotform.com via AMAZONSES 

    [2015-11-03 04:10:22] Submission #322351021771536670 Form #42953296826871 SENT to bernieshakti@gmail.com from noreply@jotform.com via AMAZONSES 

    Have you checked your spam folder already? I would suggest you to please check your spam folder and see if the emails ended up there. 

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    We will wait for your response.

    Thank you!