What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does my form say disabled

    Asked by maryjodavies on July 25, 2016 at 12:01 AM
  • Profile Image
    JotForm Support

    Answered by Kiran on July 25, 2016 at 04:06 AM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I see that one of the forms is having username and password fields which is not allowed with JotForms.

    It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.

    I have removed the guilty fields from your form and activated your account. The forms should be displaying normally. Please get back to us if you need any further assistance. We will be happy to assist. 

  • Profile Image

    Answered by Mary Jo Davies on July 25, 2016 at 06:05 PM

    I am so sorry. I did not mean to include any user name or password requests. Thank you for reinstating my account.