Is there a problem with the Infusionsoft integration?

  • TTaylor33
    Asked on July 25, 2016 at 12:43 PM

    Since last Friday I have been trying to set up integration with a couple of my Jotform and Infusionsoft which I have done a number of times, but once I click on the account I need it to hook up with all I get is "Waiting for Jotform" and it never connects.

    Page URL: http://www.jotform.com/api/infusionsoft/?scope=full|zg179.infusionsoft.com&code=4u3u7yr7r2exb63upw94fuqg
  • Kiran Support Team Lead
    Replied on July 25, 2016 at 1:52 PM

    I have tried testing a form to connect with our Infusionsoft account and I was able to connect it without any issues.

    Is there a problem with the Infusionsoft integration? Image 1 Screenshot 30

    I have also sent a test submission which has been received by Infusionsoft as well.

    Is there a problem with the Infusionsoft integration? Image 2 Screenshot 41

    Could you try signing out from the active session of Infusionsoft account and then try integrating Infusionsoft from JotForm Integrations wizard? Once you are prompted to login to Infusionsoft, you can supply the login information. 

    You may also try using a different browser to see if that works. Please get back to us if you need any further assistance. We will be happy to assist. 

  • morganasr
    Replied on July 30, 2016 at 3:04 PM

    My forms USED to be integrated with Infusionsoft. Today I was shocked to discover that my integrations were REMOVED without notifying me, and I am completely unable to restore my settings. Fist name, phone number, address, tagging... your form will NOT save any of my settings. WTH is going on?

    https://form.jotform.com/42027540114138

  • Kiran Support Team Lead
    Replied on July 30, 2016 at 6:14 PM

    @morganasr,

    I have moved your question to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/894423

    Thank you!