Remove respondent's email address from Reply to All

Hi,

When we receive a completed Jotform (with a customers email in) when we click 'reply' or 'reply all' it includes the customer.

Is there anyway of removing this?

Thanks so much

Hi revivusa,

Thanks for reaching out to us for help. Unfortunately, the respondent's email can't be removed as a recipient when you use the reply or reply all in emails. You can unselect the email field under the Reply to email option on your notifications.

• Add a short text field on the form and add the email address that you'd like to be used in the Reply to email.
• Go to the advanced tab by clicking the gear icon.
• Type in the email address under the Default Value and if it's more than 1 email address use a comma as separator. Enable the ready only option and hide the field.
  
• In the Builder page, click Settings.
• Select Emails in the left-hand options.
• Hover your mouse over the notifications and click the pencil icon.
• Go to the Recipients tab and unselect the email field used to capture the customer's email address and select the short text field that's hidden in the form containing the email addresses you'd like to be including in the Reply to email.
  
  
  

Once you receive notifications, and you use the reply or reply all option, the email will not automatically use the email from the customer added on the form.

Give it a try and let us know how it goes.