What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Newsletters app is not working. Button to save the SMTP details is disabled.

    Asked by lax on July 26, 2016 at 07:38 AM

    Hello Support,

    I have used JotForm to register for an event and I have enough data now. Now I need to send a mail to all asking for their confirmation? How do I go about this process? Any suggestions, please?

    Thanks & regards,

    Lax

    Page URL:
    https://www.irishmedicos.com/register-online/

    to get a JotForm thanks register hello
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 26, 2016 at 08:44 AM

    Hello Lax,

    If I understand your requirement correctly, you want to send an email to all the users who have submitted your form. Is that correct?

    Yes it is possible to achieve your requirement by taking advantage of our "Email Newsletters" app which will allow you to send email to all the email address you have received in your submissions. 

    Hope this helps.

    Do try it out and get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by lax on July 26, 2016 at 09:07 PM

    Thanks a lot Ashwin,

    I tried setting it up but I couldn't get onto the 4th step of the process (http://email.jotform.io/#step4). 'Save & Next' button is not active in step 3 and I couldn't process further. But 'Send Test Email' worked and I received the test mail too!

    Could you please help me out? Thank you once again!

    Best regards,

    Lax

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 27, 2016 at 03:15 AM

    Hello Lax,

    I'm sorry for the trouble caused to you.

    I did test the app and I am able to replicate the issue you are having. There seems to be some technical glitch which is causing this issue where the "SAVE & NEXT" button of step#3 is disabled.

    I am reporting it to our backend team. We will get back to you as soon as we have any update form them.

    Thank you!

     

  • Profile Image

    Answered by lax on July 27, 2016 at 09:44 AM

    Thanks a lot Ashwin, for keeping me posted.

    Best regards,

    Lax