Email Newsletters app is not working. Button to save the SMTP details is disabled.

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    lax
    Asked on July 26, 2016 at 07:38 AM

    Hello Support,

    I have used JotForm to register for an event and I have enough data now. Now I need to send a mail to all asking for their confirmation? How do I go about this process? Any suggestions, please?

    Thanks & regards,

    Lax

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    ashwin_d
    Answered on July 26, 2016 at 08:44 AM

    Hello Lax,

    If I understand your requirement correctly, you want to send an email to all the users who have submitted your form. Is that correct?

    Yes it is possible to achieve your requirement by taking advantage of our "Email Newsletters" app which will allow you to send email to all the email address you have received in your submissions. 

    Hope this helps.

    Do try it out and get back to us if you have any questions.

    Thank you!

  • Profile Image
    lax
    Answered on July 26, 2016 at 09:07 PM

    Thanks a lot Ashwin,

    I tried setting it up but I couldn't get onto the 4th step of the process (http://email.jotform.io/#step4). 'Save & Next' button is not active in step 3 and I couldn't process further. But 'Send Test Email' worked and I received the test mail too!

    Could you please help me out? Thank you once again!

    Best regards,

    Lax

     

  • Profile Image
    ashwin_d
    Answered on July 27, 2016 at 03:15 AM

    Hello Lax,

    I'm sorry for the trouble caused to you.

    I did test the app and I am able to replicate the issue you are having. There seems to be some technical glitch which is causing this issue where the "SAVE & NEXT" button of step#3 is disabled.

    I am reporting it to our backend team. We will get back to you as soon as we have any update form them.

    Thank you!

     

  • Profile Image
    lax
    Answered on July 27, 2016 at 09:44 AM

    Thanks a lot Ashwin, for keeping me posted.

    Best regards,

    Lax