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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not working on iPhone

    Asked by hdwerks on April 02, 2012 at 08:41 AM

    Hello.  I have been getting reports from customers that the form does not function properly for iPhone users.  When selecting the "submit" button, nothing happens.  I have confirmed this non responsiveness on the iPhone, however other devices work properly.  

    Page URL:
    http://newagainfarm.com/New_Again_Farm/Order_Page.html

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    Answered by gori-mathew on April 02, 2012 at 11:13 AM

    Hi;

    Thanks for contacting us and will do all it takes to assist you. I tried your form on computer and submission was successful. For iphone please try using iCab Mobile  browser in order to solve the problem, it would be browser limitation.

    Please take a look at the following thread to get more information on this issue:

     http://www.jotform.com/answers/61361-File-Upload-Tool-can-t-be-used-on-iPad

    If you need any further assistance, please let us know.

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    JotForm Founder

    Answered by aytekin on August 21, 2012 at 12:21 PM

    Update: We have a possible new solution for the file uploads on iphone/ipad. We have just added a new form field type underPower Tools called Filepicker.io.

    Filepicker.io is a web service that lets your users choose files from the Cloud. Basically what that means is that your users can choose files from their Facebook, Dropbox, Box, Gmail etc. accounts. There is still an option to upload files from a computer.

    So, if you use this new field type most users will upload files from their computer like before, but your users from mobile phone will have some options to pass the file through another app such as dropbox. 

    It is not a perfect solution, we wish we could just make the upload button work on iphone but unfortunately it is not possible. This solution does not make it easy but at least it makes it possible for some of your users. 

    You will need to sign-up (free for 2GB/month) with Filepicker.io and get an API key to use this feature. We have a blog post about it here:

    http://www.jotform.com/blog/61-Filepicker-io-JotForm-Let-Your-Users-Upload-Files-From-the-Cloud