What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customer finds the form doesn't work

    Asked by sajackson on July 27, 2016 at 10:52 AM

    I have one customer who can't get the form to work. She clicks on pay and is left waiting but it never progresses to PayPal.

    I have asked her  to clear her cookies / cache, but it still fails. Any ideas?

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    JotForm Support

    Answered by Charlie on July 27, 2016 at 11:15 AM

    Apologies for the inconvenience. We have informed our back-end team about this issue and they have fixed it as immediate as possible. Could you please check again and see if the forms are now working as expected? The problem is isolated in the EU region and it seems to be a server related issue, forms were not able to submit earlier, however, everything should be working now. 

    We again apologize for the inconvenience.