What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Download all uploads: File with all uploads is not being downloaded although it says the file is ready.

    Asked by ramjackmarketing on July 27, 2016 at 05:07 PM
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    JotForm Support

    Answered by Kevin_G on July 27, 2016 at 09:29 PM

    I have downloaded successfully of the uploaded files for this form http://www.jotformpro.com/form/62086169481967 

    Could you please provide us more details about what your issue is? 

    We will be glad to help you. 

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    Answered by ramjackmarketing on July 28, 2016 at 10:37 AM


    When we try to either download all uploads, the browser looks like it is processing, then nothing happens (no zip file like usual with all the attachments).

    When we try to download the submissions for a form as PDF, after much processing, this error appears:

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    JotForm Support

    Answered by Kevin_G on July 28, 2016 at 12:17 PM

    I was able to replicate the issue while downloading all the uploads on your form, although it shows like the file is ready to download, the file is not there.

    I will escalate this thread to our second level so our developers will take a look to the issue and they will resolve it. 

    Regarding to your second report about downloading submissions as PDF, I have moved it to another thread, it can be found here: https://www.jotform.com/answers/892856 

    We will assist you with that as soon as possible.