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  • Profile Image

    Feedback Form is blank when embedded on website

    Asked by salpdll on July 27, 2016 at 05:22 PM

    urvitamins.com 

     

    form is blank, please help

    Page URL:
    urvitamins.com

    form is blank feedback button jquery script conflict feedback
  • Profile Image
    JotForm Support

    Answered by jonathan on July 27, 2016 at 10:12 PM

    I see the issue as well when I checked on your website http://urvitamins.com/

    The Feedback form is blank when viewed using the Feedback button

     

    Th actual form https://www.jotform.us/form/62086762043152 is working though. So the problem must be when the form was embedded on the website only.

     

    Please try first the following steps for resolution.

    #1 Remove all embedded script of your form on the website.

    #2 Get a new Feedback button embed code of the form .

    User guide: Creating-a-Feedback-Button

     

    #3 Add the Feedback button on your website. Make sure to copy and use only the code provided by JotForm.

    #4 Save your website page where you have embedded the code.

    Test and check again afterward.

    Please let us know if this did not resolve the issue.

    Thanks.

     

     

     

     

     

  • Profile Image

    Answered by salpdll on July 28, 2016 at 11:12 AM

    Not working, removed it. It has conflicts with the rev slider.

    Thanks anyway. It used to work in the past, but I believe you need to work out better code.

     

    Thank you again!

  • Profile Image
    JotForm Support

    Answered by Jan on July 28, 2016 at 01:53 PM

    I understand that you already removed this. If you changed your mind, you can try adding this in fix in the feedback script:

    jQuery.noconflict(true);

    It should be inserted after the script source. Hope that works. Thank you.