What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are the links not working

    Asked by VMazarelli on July 27, 2016 at 06:22 PM

    I just started using JotForms since so many of my colleagues are using it. 

    After I made my first form, I tried to send it to someone, but the link keeps saying "Form not found." And that it is disabled. 

    Did I miss a step? Do I need to do something else?   


    I am including the link to the form below. 

    Page URL:

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    JotForm Support

    Answered by jonathan on July 27, 2016 at 11:05 PM

    Your form https://www.jotform.co/form/62083957115862  was auto suspended by the anti Phishing system in place because it was suspected as a phishing form.

    The form was disabled at this time due to violation of the JotForm Terms of Use.


    You cannot use the form to collect credit card account data using the fields on the form. I see this on your form which violates the terms.


    If you want to use payment application on your forms, you should use a payment integration instead.

    link: https://apps.jotform.com/category/payment_processing


    For now I have corrected your form and removed the fields that violates the terms. I have reactivated your form and account.


    You may test again by logging to https://www.jotform.com/login

    Let us know if you need further assistance.