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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Text Area (Rich Text Mode): Bullets and numberings are not preserved in Submissions page and Submission PDF

    Asked by yonatann on July 28, 2016 at 08:50 AM


    When placing a rich text box in a form and then filling a submission with bullets within the rich textbox - the bullets are not shown when viewing the submission. This happens both when viewing the submission in a webpage or when exporting to PDF (see example images attached)

    Our users provide company BIO in this text box which is then printed in a catalog - losing these bullets means inaccurate data (and frustrated users...)

    Would appreciate your support,


    Page URL:

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    JotForm Support

    Answered by Chriistian on July 28, 2016 at 11:04 AM


    I replicated the issue on my end. I have escalated this to our development team for checking. You will be informed on this thread once this is solved.

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    JotForm Support

    Answered by NicholasWestley on August 06, 2016 at 05:10 AM


    This issue has now been resolved.  Numbered and unordered lists will display the same in the submission screen as they will in the live form.  Please let us know if you have any issues or questions.