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PhillipxAsked on July 28, 2016 at 9:11 AM
I have recently put my form on my new website and it is working but not reaching my email address.
I have also tried the test submission for emails and these aren't going through either, i have checked on my mailgun account but they aren't going that far.
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David JotForm Support ManagerReplied on July 28, 2016 at 11:28 AM
Did you check the spam folder? In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.
Here are our domain names:
- us-sub1.jotservers.com
- us-sub2.jotservers.com
- aws-sub1.jotservers.com
- aws-sub2.jotservers.com
- us-app2.jotservers.com
- jotservers.com
- jotmails.com
- jotform.com
- amazonses.com
- email.amazonses.com
- *.smtp-out.amazonses.com
- jotform.co
- secure.jotform.co
- s3.amazonaws.com
- static-interlogyllc.netdna-ssl.com
Let us know if you need more help.