What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My survey shows "Over Quota" because of payment submissions. However, I removed the Payment option from the form. Why is my form still not working?

    Asked by dbussanich on July 28, 2016 at 09:29 AM

    I should still be able to view my form if I no longer have an option for Payment on my form and I am well under all of the other quotas.

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    JotForm Support

    Answered by BDAVID on July 28, 2016 at 11:36 AM

    Your account is in a Bronze plan and good standing. Your submissions counter is at 18 of 1000. So, you have enough payment submissions available. Let us know if you need more help.