What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to export data into an excel spreadsheet but it's encrypted

    Asked by dbeland on July 28, 2016 at 10:31 AM

    At the request of families we used an encrypted format for our registration. But now the data is useless to me because when I try to export it in any form, it's encrypted. Is there any way to use the data outside the jotform webpage?

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    JotForm Support

    Answered by david on July 28, 2016 at 12:50 PM
    It should be noted that setting up a form as encrypted comes at the cost of some convenience.
    •Notifications will only alert the user that a submission was received- they won’t include the content of the response. (That’s the whole point! The info isn’t legible from our servers.)
    •Users must log into JotForm and also need to enter their private key in order to view their form responses, 
    •If you lose the private encryption key, your data is gone. We can’t reset it in a such a way as to recover previously encrypted responses.
    •Some of the features are not available: PDF Downloads, Reports, Emails that contain form data in them. 
    If you need to use those features, it would require removing encryption from the form.