I made a test submission but I did not receive an email

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    candicebeaty
    Asked on July 29, 2016 at 07:12 AM
    Great! Thx again! One more question. ..I did a test form, but it wasn't
    emailed to me. Is that because I didn't pay for it? Does paying for it
    trigger the form being sent to me?
  • Profile Image
    ashwin_d
    Answered on July 29, 2016 at 07:26 AM

    Hello candicebeaty,

    Yes that is correct. Please note that when the form is submitted, users are redirected to PayPal checkout page. If the payment is not settled, those submissions are treated as incomplete submissions. By default, submission emails are not sent for incomplete payments. You may like to take a look at the following guides for more information on incomplete payments:  

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    If you want to receive submission emails for incomplete payments as well, it is possible to achieve this. Please take a look at the following guide which should help you:  https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail 

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!