What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I made a test submission but I did not receive an email

    Asked by candicebeaty on July 29, 2016 at 07:12 AM
    Great! Thx again! One more question. ..I did a test form, but it wasn't
    emailed to me. Is that because I didn't pay for it? Does paying for it
    trigger the form being sent to me?
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    JotForm Support

    Answered by ashwin_d on July 29, 2016 at 07:26 AM

    Hello candicebeaty,

    Yes that is correct. Please note that when the form is submitted, users are redirected to PayPal checkout page. If the payment is not settled, those submissions are treated as incomplete submissions. By default, submission emails are not sent for incomplete payments. You may like to take a look at the following guides for more information on incomplete payments:  

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    If you want to receive submission emails for incomplete payments as well, it is possible to achieve this. Please take a look at the following guide which should help you:  https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail 

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!