- JotForm Supportashwin_dAnswered on July 29, 2016 at 07:26 AM
Yes that is correct. Please note that when the form is submitted, users are redirected to PayPal checkout page. If the payment is not settled, those submissions are treated as incomplete submissions. By default, submission emails are not sent for incomplete payments. You may like to take a look at the following guides for more information on incomplete payments:
If you want to receive submission emails for incomplete payments as well, it is possible to achieve this. Please take a look at the following guide which should help you: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail
Hope this answers your query.
Do get back to us if you have any questions.