- toolhouseAsked on July 29, 2016 at 10:11 AM
My google sheets integration is not working properly. When i set it up it pulls down any of the past submissions, but any new ones it does not. At least not within a couple of hours. When I disconnect and reauthenticate it pulls down the new ones. Is there a solution to this issue?
Currently the form is being emailed as a sales tool.Page URL:
- JotForm SupportKiranAnswered on July 29, 2016 at 11:08 AM
I have tested the Google spreadsheets integration with one of my forms and it worked fine. However, it looks like that there is an issue with the form itself. As I tried to clone your JotForm to my account and integrate Google spreadsheets, I am able to replicate the issue at my end. Please allow me some time to test it further and get back to you with relevant information.
Thank you for your patience.
- JotForm SupportKiranAnswered on July 29, 2016 at 01:08 PM
Thanks for being patient. I notice that there is an issue with the Google Spreadsheet integration and the submissions are not being sent to the spreadsheet for the new forms/integrations. Let me forward the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here.
- toolhouseAnswered on July 29, 2016 at 01:09 PM
Thanks. I will await your response.
- cbcadvisorsAnswered on July 29, 2016 at 02:07 PM
I am having the same problem. Please advise. I also posted a question
- JotForm SupportKiranAnswered on July 29, 2016 at 02:39 PM
I see that your thread is already been addressed and also forwarded our backend team. You may follow-up on your thread if you have any questions in this regard.