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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google spreadsheets integration: New submissions received are not sent to the spreadsheet

    Asked by toolhouse on July 29, 2016 at 10:11 AM

    My google sheets integration is not working properly. When i set it up it pulls down any of the past submissions, but any new ones it does not. At least not within a couple of hours. When I disconnect and reauthenticate it pulls down the new ones. Is there a solution to this issue?

    Currently the form is being emailed as a sales tool.

    Page URL:
    Notusingonapage.

    Submissions disconnect tool solution
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    JotForm Support

    Answered by Kiran on July 29, 2016 at 11:08 AM

    I have tested the Google spreadsheets integration with one of my forms and it worked fine. However, it looks like that there is an issue with the form itself. As I tried to clone your JotForm to my account and integrate Google spreadsheets, I am able to replicate the issue at my end. Please allow me some time to test it further and get back to you with relevant information.

    Thank you for your patience. 

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    JotForm Support

    Answered by Kiran on July 29, 2016 at 01:08 PM

    Thanks for being patient. I notice that there is an issue with the Google Spreadsheet integration and the submissions are not being sent to the spreadsheet for the new forms/integrations. Let me forward the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here.

    Thank you! 

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    Answered by toolhouse on July 29, 2016 at 01:09 PM

    Thanks. I will await your response.

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    Answered by cbcadvisors on July 29, 2016 at 02:07 PM

    I am having the same problem. Please advise. I also posted a question

  • Profile Image
    JotForm Support

    Answered by Kiran on July 29, 2016 at 02:39 PM

    @cbcadvisors,

    I see that your thread is already been addressed and also forwarded our backend team. You may follow-up on your thread if you have any questions in this regard.

    Thanks!