Google spreadsheets integration: New submissions received are not sent to the spreadsheet

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    toolhouse
    Asked on July 29, 2016 at 10:11 AM

    My google sheets integration is not working properly. When i set it up it pulls down any of the past submissions, but any new ones it does not. At least not within a couple of hours. When I disconnect and reauthenticate it pulls down the new ones. Is there a solution to this issue?

    Currently the form is being emailed as a sales tool.

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    Kiran
    Answered on July 29, 2016 at 11:08 AM

    I have tested the Google spreadsheets integration with one of my forms and it worked fine. However, it looks like that there is an issue with the form itself. As I tried to clone your JotForm to my account and integrate Google spreadsheets, I am able to replicate the issue at my end. Please allow me some time to test it further and get back to you with relevant information.

    Thank you for your patience. 

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    Kiran
    Answered on July 29, 2016 at 01:08 PM

    Thanks for being patient. I notice that there is an issue with the Google Spreadsheet integration and the submissions are not being sent to the spreadsheet for the new forms/integrations. Let me forward the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here.

    Thank you! 

  • Profile Image
    toolhouse
    Answered on July 29, 2016 at 01:09 PM

    Thanks. I will await your response.

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    cbcadvisors
    Answered on July 29, 2016 at 02:07 PM

    I am having the same problem. Please advise. I also posted a question

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    Kiran
    Answered on July 29, 2016 at 02:39 PM

    @cbcadvisors,

    I see that your thread is already been addressed and also forwarded our backend team. You may follow-up on your thread if you have any questions in this regard.

    Thanks!