What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I hide the Sender Email from the Recipient?

    Asked by Arpit Ahuja on April 03, 2012 at 05:44 AM

    I have a Query form on my site which is filled by users and there query is sent to all the vendors. The vendors will receive the query on their email and they can also reply to the user's email. But, I dont want the vendor to know the user email and just reply to an anonymous email which is forwarded to the user automatically. 

    Basically, I want to hide the sender email but he should be able to recieve replies from the Recipients of the Form Submission.

  • Profile Image

    Answered by gori-mathew on April 03, 2012 at 06:43 AM

    Hi Ahuja

    Could you please try change your Sender  Email to noreply@jotform.com? To do that please follow the guide below:

     1. While on your form, Click Setup & Embed then Email Alerts

    2. Open Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:

      Also, ensure that noreply@jotform.com is in your trusted senders list.

     Please let us know if the problem still persist after that, so that we can further assist you on this matter. Thank you so much!

  • Profile Image

    Answered by STEPMaths on January 11, 2017 at 02:07 AM

    Hi Arpit

    did you manage to come up with a solution?

    I would like exactly the same! 

  • Profile Image
    JotForm Support

    Answered by Jim_R on January 11, 2017 at 05:33 AM

    This is a really old post, so to give way to the OP, I moved your question to a separate thread https://www.jotform.com/answers/1031484

    We'll have it addressed there shortly.