What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I obtain a copy of the bounced emails from you?

    Asked by mckbosart on July 29, 2016 at 12:36 PM

    We are constantly being placed on your "bounce list". You have instructed us to white list your domains etc. and we have done this. I am in contact with out email host and he has instructed me to obtain the bounce list in order to figure out what is going on and correct the issue. Thank you in advance for your prompt response!!!!

    Emails bounced emails how a
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    JotForm Support

    Answered by Nik_C on July 29, 2016 at 01:55 PM

    You can find emails sent to your in your account preferences. 

    Click on history section and then choose the emails with a period since when you want to list them.

     

    You can also see the failed email addresses in this list.

     

    Let us know if you need more information.

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    Answered by Chris Waltz  on July 29, 2016 at 02:21 PM

    The history is only telling what emails bounced. It does not list the actual bounce list. The "failure". When an email "kicks back" to you there is a thread with it showing the failure. I need that list.

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    JotForm Support

    Answered by liyam on July 29, 2016 at 03:01 PM

    Hello Chris,

    You can check your emails if it landed in the bounce list by visiting https://www.jotform.com/myaccount/settings 

    If you have further questions, please let us know.

    Thanks.