What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What I am creating within Jotform is not transferring to the actual form once I try to publish it.

    Asked by pauljones9005 on July 29, 2016 at 01:45 PM

    I have attached 3 screen shots.  I have attempted to add several fields to Kids Klub Pediatric Dentistry's form.  I have even cloned the old one and created a new one in an attempt to make it publish correctly.  I attached 3 screen shots to assist you in understanding what I need.  Please call me at 7068185299

    Page URL:
    http://cccscripting.com/scripts/concierge-4805658280.html?highlight=Wy<br/>JraWRzIl0=

    Screenshot
    JotForm publish transferring creating
  • Profile Image
    JotForm Support

    Answered by BJoanna on July 29, 2016 at 02:40 PM

    Unfortunately we do not have phone support available, but we will do our best to help you here on forum.

    I have cloned the form you provided on my account and when I inspected my form I noticed that there are some fields that are shown inside of the Form Builder, but they are not shown on live form. 

    This is happening because those fields are hidden with condition that you have set inside of your form. 

    So if option "New Patient" for patient Type field is selected all fields on your form will be shown. 

    I also noticed that you have three other conditions for fields that are deleted from the form. 

    I would suggest you to delete or disable those conditions, or set them for the fields that exist on your form.

    Hope this will help. Let us know if you need further assistance.