What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I apply key to secure form

    Asked by dgockel on July 29, 2016 at 02:44 PM

    I have a form that is secure and was sent to my inbox. How do I apply the key to this form.

    Page URL:

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    JotForm Support

    Answered by liyam on July 29, 2016 at 03:16 PM

    Hello dgockel,

    Once you go to the submissions page, you shall be prompted to upload your key. After uploading, it should be able to let you view your submissions properly on your browser:


    Please take note that your form should have the Encrypt Form Data enabled and you have downloaded or you have a copy of the key associated to the encrypted form.

    If you have questions, please let us know.


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    Answered by dgockel on August 06, 2016 at 09:48 PM

    So, what you are saying is that an encrypted form must be opened within JotForm? I was attempting to open the email on another computer without the program being open. If that is the case, why send encrypted form data to an email address if it cannot be opened?

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    JotForm Support

    Answered by Chriistian on August 07, 2016 at 01:30 AM


    When your form is encrypted, your email notifications should arrive to your inbox as shown below.

    Once you click View Response, you will be asked for the key and you'll have a way to view the decrypted answers in the email.