What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Whitelist - Since I still have no answer, will start again

    Asked by CharliMatz on July 29, 2016 at 10:34 PM

    After spending most of the day on this issue, with CenturyLink, MSN, Cox, Bresnen, several others and GoDaddy they have all made it VERY clear that the WhiteList issue you referred back to me, is not the problem, that the problem is with Jot.com.

    I cannot add payment option until I get this resolved.

    Charli Matz


    Whitelisting JotMails IP Addresses

    Last Update: July 27, 2016

    Please contact with your email provider and request them to add JotForm's IP addresses to their whitelist. 


    It is also a good idea to add noreply@jotform.com to your Contacts Lists and whitelist our common domain names you see on this user guide below.




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    JotForm Support

    Answered by BDAVID on July 29, 2016 at 11:23 PM

    We have escalated your issue to our second level on the following thread: https://www.jotform.com/answers/893994 

    You will be updated via that thread by one of our developers when there is a resolution.